Shipping & Returns

SHIPPING

You can reach us by phone at 806.418.6195 or email at kbdotsy@gmail.com

ALL orders in the CONTINENTAL USA over $75.00 get FREE STANDARD SHIPPING.

Orders with Standard Shipping typically take between 1-3 business days to be processed and shipped. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

Counting business days - Shipping days are 24-hour days. If you place your order on Monday (before 4pm CST), then 1 business day would be Tuesday. If you place your order on Monday (after 4pm CST), then 1 business day would be Wednesday.

From time to time, we have epic sales. When that happens, we work nights and weekends to get all orders out quickly, but we could still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our very best to get your orders to you as fast as humanly possible!

Credit card authorization and address verification must be received prior to shipping any order. Please note that credit card authorization can take up to 24 hours for approval. We use UPS and USPS for domestic orders. Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. Dotsy’s Boutique will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.

Weekends
Please remember that delivery time does not include weekends or holidays.

Standard Shipping
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-3 business days. Shipping is variable by weight if the order is under $75. It is free for orders over $75.

Lost Packages

If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two weeks for the investigation to be completed. 

Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs. 

However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund. 

RETURN POLICY

A refund or in store credit is issued back to the original method of payment, as long as you have the receipt and the tags are still in tact.


Returns for a full refund must be made within 7 days of purchase. The 7 days for an online order with an in-store pick-up will begin the following business day the order is placed.
*Items must have tag and receipt.

8-14 days after purchase, items may be returned for in-store credit only.
*Items must have tags and receipt.

Items must be unwashed, unworn, and with the tag still attached. If items appear worn, have makeup, deodorant, or other stains, or smell of smoke or perfume, your return WILL NOT be accepted.

  • Shoes must be returned in the original box provided.

  • Swimwear is eligible for return only if the hygienic liner is still in tact.

  • We offer gift receipts!

ALL RED LINE ITEMS, GIFT CARDS, JEWELRY, USED CANDLES, AND BRAS ARE FINAL SALE.  

Special exceptions may apply, subject to our discretion.